Toughen Up.

Man, dealing with customer service people so much the past few months has really sharpened my assertiveness.

Honestly, I am always hesitant to call people and give them crap. Not sure what it is about the way I was raised, but I usually don't rock the boat.

Having to call supervisors at Allstate (which is totally working, by the way) and now dealing with Brighthouse, I think I'm getting used to it. I need to get pushier with Brighthouse, though. I think I should stop dealing with their customer service people soon and get a manager on the phone.

Seriously, they haven't even given me a break on my bill yet and I've had to call four times about my DVR not working right. They replaced it once, and it still doesn't work. They told me today they probably won't be bringing me an old box out when they come this Saturday, even though I know that would solve the problem.

*sigh*

I really don't like the person I have to be when I'm on the phone for stuff like that.

Weak.