...and here is where I put my foot in your ass.

(If you are unaware, the context of this is I was rear-ended on 12/12/07 by someone who has Allstate insurance.)

[phone transcript follows]

"Hi Shiela, this is Dan Thompson calling again, claim #xxxxxx4415. I’m calling once again about the diminished value paperwork. When we last spoke on Friday, February 29th you told me you would be getting back in touch with me by about Wednesday of this past week regarding this matter. I haven’t heard from you so I wanted to get in touch with you again about it.

I’m very tired of having to call you about this matter, so here is what I need you to do. I need you to fax me the diminished value paperwork here at my work. The number is (xxx) xxx-6449. I understand you're out of the office today, so I need the paperwork faxed to me by 3:00pm tomorrow, and if you can’t do that, then Wednesday when I call back, I’m going to need to speak with your supervisor and start dealing with someone else regarding this claim.

When I first began dealing with you regarding my medical claims you were very helpful. But unfortunately that has not been the case with this diminished value claim. You left me a message on Friday, February 8th in which you stated you had SENT ME THE PAPERWORK! I still have the message and will be happy to play it for your supervisor if that’s what I need to do. So then when nothing came in the mail for two weeks I started calling again, and you never returned my calls. When I finally got you on the phone again, you gave me a number of reasons why you hadn’t been able to take care of my problem.

Now, I have tried to be patient, but you have exhausted my patience. It is completely unacceptable that I have been waiting for this paperwork for over a month. If what you said is true and you are so busy with other claims, then like I said, maybe I need to speak with someone else. So again, I expect that paperwork faxed to me by 3:00 pm tomorrow and I also want you to call and leave me a voicemail explaining what is happening with the loss of use claim. You stated that $15 a day is what you usually do but I still think $25 a day would be much fairer. Regardless of whether or not you agree I want a voice message telling me you faxed the paperwork and telling me you’re sending me a check for whatever the amount is and I want the check to be here by Friday. Again the fax number is (xxx) xxx-6449, and my phone number is (xxx) xxx-5390. Thank you for your assistance in this matter."

[end phone transcript]